The eBay Community is guided by the values of open communication and honesty, and the vast majority of buyers and sellers at eBay are reliable. To promote a safe trading environment, eBay provides built-in safeguards to help protect you each time you buy and sell.
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eBay's Feedback system
Feedback is the foundation of trust on eBay. To help you decide whether you want to trade with another member, you can instantly check their reputation before bidding or accepting a bid. Check a member's profile by clicking the number next to the User ID or by using the view Feedback request form.
In the event that you encounter any transaction problems, eBay has processes and programs that can help. Find out more about managing problems with buyers and managing problems with sellers.
Your account security is important to ensuring a positive experience on eBay. eBay provides help on how you can protect your account, including steps you can take if you suspect that someone has tampered with your account.
Protecting your privacy
eBay’s Privacy policy is designed to protect your personal information from other eBay members and from third parties.
eBay also helps protect your personal information against loss, theft, and unauthorised access and disclosure by using procedural and technical safeguards including:
- Firewalls
- Encryption
- Secure Socket Layers
Note:
- Sellers can only obtain the contact information of a bidder or buyer of one of their listings
- Buyers can only obtain the contact information of a seller if they are a bidder or buyer on one of the seller's items
To promote a safe trading environment for all members, eBay has policies & rules that are enforced.
All members are responsible for reviewing and understanding eBay’s policies and all applicable laws and regulations as outlined in the eBay User Agreement.
A message from our lawyers
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International A.G. and eBay is an authorised representatives (numbers 308318) of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider the Product Disclosure Statement and Financial Services Guide before deciding to sign-up for or use the PayPal online payment service at https://www.paypal.com.au/
