Help Centre

eBay community

The eBay Community is made up of buyers, sellers and eBay staff.

It’s the place to go to:

  • Connect with other eBay members
  • Get help and learn how to use eBay
  • Get the latest news and happenings

Community values

The eBay Community encourages open and honest communication among all its members and is guided by five core values:

  • We believe people are basically good
  • We believe everyone has something to contribute
  • We believe that an honest, open environment can bring out the best in people
  • We recognise and respect everyone as a unique individual
  • We encourage you to treat others the way you want to be treated

eBay is firmly committed to these principles and we believe you should also honor them − whether buying, selling or chatting with eBay friends.

Community resources available on eBay

Just click on the Community Hub page. Here you’ll find lots of resources to help you stay in touch, stay informed and connect with other eBay members.

  • About Me page

Use this to tell the world about yourself and your interests. For example, you can display your items up for bid or describe your favourite hobby.

Create an About Me page. It’s easy and fun.

  • eBay news

Get the latest eBay news and info about system status, useful links, eBay promotions and general announcements.

To check announcements:

  1. Simply go to the general announcements OR
  2. Get announcements via RSS feeds
  • Answer Centre

Quick help from other eBay members via Q&A boards.

Before using the Answer Centre, read the eBay Answer Centre FAQs and the eBay Board Usage Policies.

Here’s how to use the Answer Centre.

  • Discussion boards, help and chat

Discussion boards are a great place to find information, get help and tips, meet new friends or simply chat. There are three kinds of boards:

  1. Chat boards: category-specific discussion boards
  2. Community help boards: learn the ropes and get help from other helpful eBay members
  3. General discussion boards

To use the eBay discussion boards:

  1. Go to the discussion boards main page
  2. Click on the Community help board, discussion board or category specific board of your choice
  3. Here you’ll find a list of searchable discussions you can read or join by clicking on the Post a reply link
  4. Click on the Post a topic link to start a new discussion* 
  5. If you’re new to discussion boards, learn about the guidelines for posting and the eBay Board Usage Policies

*Please note: Before you post, you’ll need to sign in (or register as an eBay member if you haven’t already).

  • Workshops, events & courses, promotions

Educational and announcement discussion boards which provide information about eBay workshops, events & courses and promotions.

Just click on the links under Education on the Community Hub page.

  • eBay My World

Customise your personal My World page to promote yourself or your items by featuring and linking to, for example, the items you sell, your photos, highlights from your eBay Blog and a guest book.

You automatically get an eBay My World page when you become an eBay member. Your eBay My World page’s URL is easy to remember:

myworld.ebay.com.au/<yourUserID>

To customise your eBay My World page:

  1. Enter your personal My World address into a browser and sign in
  2. Use Add Content to add or remove modules
  3. Use Change Layout to move modules
  4. Use Change Style to change the colours of your page

To edit your content or the settings for your content modules:

  1. Click Edit in the module you’d like to change
  2. Choose your desired settings and click Save
  • eBay Blogs

Your blog is about you. It’s where you can write opinions or tell your stories.

Find out how to create a blog.

 

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