An eBay account lets you:

• Conduct transactions
• Communicate with other eBay members
• Leave feedback for your trading partners

If you are a seller, managing your account involves paying eBay selling fees.

Being an eBay account member involves benefits and responsibilities. These benefits and responsibilities are an important part of the safe and successful eBay experience.

Click on the links below to jump to that section of the page.

• Your member account as a buyer
• Your member account as a seller
• How do I change my credit/debit card information?
• How do I change my contact information?
• How do I close my eBay account?
• Problems with your account 

A member account for a buyer

With a member account you can:

• Bid and buy items
• Write a guide for a section of eBay
• Use My eBay to manage your account and buying activities
• Create your own About Me page
• Access eBay Community resources including
  • Discussion Boards
  • Groups
  • Answer Centre forums
• Contact eBay for help with your account
  • For example if you have forgotten your password or User ID

Responsibilities:

• Keep your account safe by using the guidance in protect your eBay account
• If you suspect your account has been tampered with, refer to Securing your account and follow the instructions immediately
• Make sure you use a payment method that is accepted by eBay, and check whether the payment method offers any coverage in the unlikely event that something goes wrong

A member account for a seller

When you start selling on eBay:

• You are charged selling fees
• Your member account becomes a seller account
• You receive invoices from eBay

With a seller account you can:

• Use My eBay’s Seller Account view to:
  • Review your account status and invoices
  • Make a one-time payment
  • Update your automatic payment methods for paying your selling fees
• Use My eBay to:
  • Manage your selling activities
  • Change selling preferences 
    • Including the checkout preferences you want your buyers to use
• Contact eBay for help with your account
  • For example if need to request a refund

Responsibilities:

• As a seller you need to pay your invoice balance in full each month
  • This will keep your account current
• Your payment due date is determined by when eBay generates your invoice
  • Either the 15th of the month or the last day of the month

How do I change my credit/debit card information?

• Add a credit or debit card
• Verify the current credit or debit card information
• Change or update the credit or debit card information
• Remove credit or debit card information

Add a credit or debit card to your eBay seller’s account:

1. Click the My eBay button at the top of most eBay pages
2. Sign in
3. Click the Personal Information link under the My Account section
4. Go to Financial Information
5. Click the Edit link to the right of the credit card information
6. For security purposes, you will be asked to sign in again
7. Complete the credit card information page and click the Continue button
8. After reading the Credit Card Usage Agreement, click the Authorise Credit Card button

Verify your current credit or debit card information:

1. Click the My eBay button at the top of most eBay pages
2. Sign in if required
3. Click the Personal Information link under the My Account section
4. Go to the Financial Information section
5. Click the Edit link to the right of the credit card information

Change or update your credit or debit card information:

1. Click the My eBay button at the top of most eBay pages
2. Sign in if required
3. Click the Personal Information link under the My Account section
4. Go to the Financial Information section
5. Click the Edit link to the right of the credit card information
6. For security purposes, you will be asked to sign in again
7. Complete the Credit Card Information page
8. Click the Continue button
9. Read the Credit Card Usage Agreement
10. Click the Authorise Credit Card button

Remove a credit or debit card from your account:

Please contact us if you want to remove a credit or debit card from your account. Doing this will:

• Remove credit/debit card or bank account information
• Close your seller's account and make it inactive

How do I change my contact information?

• From My eBay you can change:
  • Registered name
  • Address – includes payment and shipping addresses
  • Telephone number
  • Email address – you will need access to the updated email address to complete the process

To change your contact information:

1. Click My eBay at the top of most eBay pages
2. Go to the left column of My eBay, under My Account
3. Click the Personal Information link
4. The Personal Information page will display
5. On the right side of the page click the Edit or Add link next to the information you want to update
6. Change information as needed
7. Click the Save button

For information on what you can change in My Account (such as Preferences, Feedback, Seller Account, Subscriptions), see Managing Your Account with My eBay.

How do I close my eBay account?

If you’re considering closing your eBay account please contact us. Perhaps there’s something we can do to change your mind.

Once you close your account:

• It can’t be reopened
• You won’t be able to access any part of eBay that requires an account
• Your Feedback Profile will no longer be available

If you only want to close your seller account or remove credit card or bank account information, contact us.

Before closing your account review this important information.

To close your account permanently, please submit a formal request to close your account.

See the eBay Stores page for information about how to close your eBay Store.

More help

For additional help with common account problems go to the Problems with your account page.